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Blog Series

Data Privacy and Protection

Data generated by low-income consumers’ use of mobile phones and digital financial services can help expand financial inclusion, but its use can also result in the loss of privacy and other harm. These benefits and risks will be explored in this data protection blog series.

Eko customers send remittances from a small shop in India.
Blog
29 September 2020

Data Privacy Concerns Influence Financial Behaviors in India, Kenya

For digital financial services providers looking for a competitive edge in developing economies, better data privacy features could be the answer, according to CGAP research from India and Kenya.
An M-Pesa customer withdraws cash from app in Kenya
Blog
30 July 2020

Study Shows Kenyan Borrowers Value Data Privacy, Even During Pandemic

Research in Kenya shows that low-income borrowers value data privacy so much that most are willing to pay higher interest rates for better privacy protections, even during the COVID-19 pandemic.
Family uses mobile phone in Philippine village
Blog
30 January 2019

6 Data Protection Rights for Empowering People in the Digital World

The digital economy presents an opportunity to provide greater rights to individuals exactly when it matters.
A merchant uses her mobile phone in Jaisalmer, India.
Blog
07 January 2019

3 Data Protection Approaches That Go Beyond Consent

Consent forms are the backbone of data protection efforts worldwide, but there’s a problem: no one reads them. To protect people’s data, policy makers must go beyond consent.
Source: Privacy on the Line. CGAP, Dalberg and Dvara, 2017.
Blog
20 December 2018

Data Protection and Financial Inclusion: Why Consent Is Not Enough

As the digital age progresses, consent is becoming a less meaningful way to protect people's rights over their data.
A weaver at her spinning wheel in India.
Blog
11 December 2018

The Time for Data Protection Legislation Is Now

Data protection concerns are growing in emerging markets. Here are some data protection challenges that should be on policy makers' radars.
A family uses a mobile phone in India
Blog
27 March 2018

Data Privacy and Protection – Providers Share Their Perspectives

Just like customers themselves, providers deeply value the protection and security of the customer data they hold. They just have different reasons.
Cooking up a storm
Blog
05 December 2017

A Six-Ingredient Recipe for Data Protection

While data breaches in high-income countries dominate the news, data protection is also emerging as a major issue in lower-income countries. Here are six key questions to ask when evaluating a country’s legal protections for its citizens’ personal data.
data privacy word cloud
Blog
15 November 2016

Making the Case for Privacy for the Poor

Poor people in emerging economies are rightfully concerned about whether their families are safe, sheltered and adequately nourished. Where does privacy fit into that mix?
Man looks at a mobile phone
Blog
10 November 2016

503.2 Million Reasons to Tackle Data Protection Now

Conducting financial affairs digitally does not come without risks, evidenced by recent privacy breaches around the world. CGAP is exploring relevant issues in data protection, along with potential solutions that could build trust and improve value for customers, providers and societies.

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