Blog
Putting Mystery Shopping to the Test in the Philippines
Typically, mystery shopping is associated with consumer market research. However, financial regulators - such as the Bangko Sentral ng Pilipinas - are also using it as a tool to check if financial institutions are complying with regulations.Blog
Mystery Shopping: A Different Way to “Listen to the Customer”
Mystery shopping is another way of "listening to the customer" and understanding what their experience at a financial institution is really like.Blog
Studying Behavior Can Inform Effective Consumer Protection Policy
Policymakers in emerging markets are only recently starting to use behavioral methods to address consumer protection challenges. There are some straightforward ways in which consumer protection policy can be more effective when it is based on insights into consumers' behavior.Blog
Financial Consumer Protection: 5 Lessons from Behavioral Research
The boom in behavioral research methods means that gaining a deeper, more evidence-based understanding of how actors in a financial market behave, what incentives drive them, and what new policies or products can lead to responsible and inclusive financial systems.Blog