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Blog Series

Using Behavioral Research for Better Consumer Protection Policy

Policymakers in emerging markets are only recently starting to use behavioral methods to address consumer protection challenges. Making financial markets fair for poor consumers can be difficult, but there are some straightforward ways in which consumer protection policy can be more effective when it is based on insights into consumers' behavior.

For more on this topic, read the focus note and view the infographic.

Residents in the Philippines use boats to visit shops
Blog
11 November 2015

Putting Mystery Shopping to the Test in the Philippines

Typically, mystery shopping is associated with consumer market research. However, financial regulators - such as the Bangko Sentral ng Pilipinas - are also using it as a tool to check if financial institutions are complying with regulations.
A man painting a boat takes a rest and hangs off the side of the deck
Blog
03 November 2015

Mystery Shopping: A Different Way to “Listen to the Customer”

Mystery shopping is another way of "listening to the customer" and understanding what their experience at a financial institution is really like.
homepage CAT Mexico2
Blog
30 June 2014

Studying Behavior Can Inform Effective Consumer Protection Policy

Policymakers in emerging markets are only recently starting to use behavioral methods to address consumer protection challenges. There are some straightforward ways in which consumer protection policy can be more effective when it is based on insights into consumers' behavior.
homepage incentives
Blog
26 June 2014

Financial Consumer Protection: 5 Lessons from Behavioral Research

The boom in behavioral research methods means that gaining a deeper, more evidence-based understanding of how actors in a financial market behave, what incentives drive them, and what new policies or products can lead to responsible and inclusive financial systems.
Blog
26 July 2013

Measuring Financial Sales Staff Behavior: Evidence from Mexico

A recently completed study in Mexico sought to determine how the perceptions sales staff have of different types of consumers and their knowledge impacted the quality and quantity of information consumers receive when shopping for an individual credit or savings product.

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