Research & Analysis

CGAP Consumer Protection Policy Diagnostic Report: Malaysia

CGAP conducted a pilot policy diagnostic mission in Malaysia in May 2009 to assess the Malaysian consumer protection policy environment for low-income and/or inexperienced customers. Representatives from Malaysian government, industry, and civil society provided thoughtful and candid observations during interviews, and their participation is gratefully acknowledged. This report is based on the findings from interviews conducted during the mission as well as desk research.