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Customers
Insights into the financial lives of poor people, particularly excluded segments, help financial service providers deliver products and services appropriate to the needs and aspirations of their customers, creating value for the customer.Business and Markets
The digital economy is connecting more low-income people to financial products and attracting a wider range of players to the financial services industry, spurring new ways of doing business and opening up new opportunities to achieve the SDGs.Donors and Investors
Understanding how the financial inclusion sector is evolving is challenging for donors and investors alike. What role can they play in an increasingly complex landscape? What market needs should they be focusing on? How should they go about it?Policy
Building responsible, inclusive financial systems requires a policy and regulatory environment that protects low-income customers, fosters innovation and has the flexibility to adapt in face of rapid changes brought about by digital technologies.Cash-In / Cash-Out for Rural Agent Networks
Cash-in/cash-out agent networks are key to extending digital financial services and ultimately financial inclusion. Providers have struggled to extend these agent networks in rural areas, where sparse populations lead to lower transaction volumes and weaker financial incentives for businesses to serve as agents.[TEST] Component Options
I have been working in the financial inclusion industry for 18 years, and I have never seen the kinds of gains in access we have seen over the past decade. It is an exciting time to be involved in financial inclusion. But we still have much to do to reach marginalized groups, improve usage rates across the board and ensure financial services are provided in a healthy, sustainable manner.