Fish bazaar | Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest

Business and Markets

Banks going digital. Tech giants integrating payments into their platforms. Off-grid solar companies offering mobile education loans. Every year, the digital economy is spurring new business models and attracting a wider range of players to the financial services industry, including non-traditional actors like fintechs and social networks. This diversity of providers and business models has enormous potential to advance financial inclusion and contribute toward achieving the Sustainable Development Goals (SDGs). CGAP’s research sheds light on promising business models that leverage digital technologies to design and deliver financial solutions for low-income customers. Our work also demonstrates how increased connectivity, facilitated by tools such as interoperable payments schemes and open APIs, can make it easier for innovators to offer useful, affordable financial solutions. 

By developing business models that leverage digital technology and by building the right connectivity through strategic partnerships, financial services providers can sustainably reach more low-income consumers with useful financial solutions.  

Latest Research

Publication

PAYGo PERFORM: Financial, Operational, and Portfolio Quality KPIs for the PAYGo solar industry

With the help of 600 colleagues from the PAYGO offgrid solar sector, a new set of 36 standard metrics covering portfolio quality, unit and firm-level economics, and company operational indicators are available today.
Publication

Getting Repaid in Asset Finance: A Guide to Managing Credit Risk

From Sub-Saharan Africa to the Indian Subcontinent, asset finance and leasing companies are doing invaluable, innovative work to finance critical assets for low-income and informal borrowers. But unlike banks and microfinance institutions, many of these companies do not have deep experience in...

Publication

Fintech and Financial Inclusion: A Funders' Guide to Greater Impact

This practical guide, based on two years of global research, describes how development funders can identify promising fintechs and maximize the impact of their support.

Latest Blogs

Blog

Are Funders up to the Challenge of Building Rural Agent Networks?

Agent networks are crucial for advancing financial inclusion and other development goals. Here are six ways funders can encourage the expansion of agent networks in rural areas home to many of the world's low-income populations.
Blog

Forging Her Own Path: Women and Informal Online Commerce

A growing number of financially excluded women are running businesses over social media platforms to improve their lives. What What does this mean for women's financial inclusion?
Blog

Cool in Crisis: How Bangladeshi MFIs Stay Resilient

Through flood, drought and famine, Bangladesh's microfinance industry has survived over the decades and continued to serve low-income customers in times of crisis. What has made Bangladeshi microfinance institutions so resilient?