Fish bazaar | Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest

Business and Markets

Banks going digital. Tech giants integrating payments into their platforms. Off-grid solar companies offering mobile education loans. Every year, the digital economy is spurring new business models and attracting a wider range of players to the financial services industry, including non-traditional actors like fintechs and social networks. This diversity of providers and business models has enormous potential to advance financial inclusion and contribute toward achieving the Sustainable Development Goals (SDGs). CGAP’s research sheds light on promising business models that leverage digital technologies to design and deliver financial solutions for low-income customers. Our work also demonstrates how increased connectivity, facilitated by tools such as interoperable payments schemes and open APIs, can make it easier for innovators to offer useful, affordable financial solutions. 

By developing business models that leverage digital technology and by building the right connectivity through strategic partnerships, financial services providers can sustainably reach more low-income consumers with useful financial solutions.  

Latest Research

Publication

Digitization in Microfinance: Case Studies of Pathways to Success

This Working Paper takes a unique look at microfinance institution innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization:
COVID-19 Briefing

Microfinance Solvency and COVID-19: A Call for Coordination

This COVID-19 Briefing looks specifically at how to address the solvency risks facing medium and small microfinance providers, which often reach into communities and geographic areas that are not served by larger lenders.
Publication

PAYGo PERFORM: Financial, Operational, and Portfolio Quality KPIs for the PAYGo solar industry

With the help of 600 colleagues from the PAYGO offgrid solar sector, a new set of 36 standard metrics covering portfolio quality, unit and firm-level economics, and company operational indicators are available today.

Latest Blogs

Blog

COVID-19 and Microfinance: What’s Next for Equity Investors?

Access to funding has been a top priority for microfinance providers during COVID-19 . Debt investors have played a key role in supporting providers through the crisis. Now, as providers focus on recovery and growth, equity capital is needed too.
Blog

The Menace of COVID-19 for Microfinance

FINCA Impact Finance President and CEO Andrée Simon explains what’s needed for the most vulnerable microfinance institutions and their customers to overcome the pandemic.
Blog

Why Do CICO Agent Networks Matter and How Do We Promote Them?

More than a decade since the rise of digital finance, cash remains popular and the ability for people to move cash in and out of digital systems is still vital to financial inclusion. How can agent networks be expanded to fill this need?