Fish bazaar | Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest

Business and Markets

Banks going digital. Tech giants integrating payments into their platforms. Off-grid solar companies offering mobile education loans. Every year, the digital economy is spurring new business models and attracting a wider range of players to the financial services industry, including non-traditional actors like fintechs and social networks. This diversity of providers and business models has enormous potential to advance financial inclusion and contribute toward achieving the Sustainable Development Goals (SDGs). CGAP’s research sheds light on promising business models that leverage digital technologies to design and deliver financial solutions for low-income customers. Our work also demonstrates how increased connectivity, facilitated by tools such as interoperable payments schemes and open APIs, can make it easier for innovators to offer useful, affordable financial solutions. 

By developing business models that leverage digital technology and by building the right connectivity through strategic partnerships, financial services providers can sustainably reach more low-income consumers with useful financial solutions.  

Latest Research

Publication

Fintech and Financial Inclusion: A Funders' Guide to Greater Impact

This practical guide, based on two years of global research, describes how development funders can identify promising fintechs and maximize their impact.
Slide Deck

Micro and Small Enterprise Finance: Examining the Impact Narrative

Micro and small enterprises are a vital part of the livelihoods and resilience strategies of poor households across emerging markets. This deck reviews existing impact literature and identifies key knowledge gaps.
Publication

Crisis Roadmap for Microfinance Institutions: COVID-19 and Beyond

This practical guide describes steps that microfinance institutions can take to navigate the COVID-19 health pandemic and prepare for future crises.

Latest Blogs

Blog

How Can Financial Services Support Platform Workers?

The important question about platform work isn’t so much whether it is good or bad: it’s whether there are ways to make it better. Here are three reasons why CGAP is looking at how financial services could help improve platform workers' livelihoods.
Blog

The Social Impact Credit Trap in Asset Finance

Rapid growth in credit sectors, even if motivated by a desire for social impact, can lead to overindebted customers and insolvent lenders. For funders, it is important to recognize that investing in asset finance is investing in risk management.
Blog

How Are Fintechs Tackling the Arab World’s $123B SME Finance Gap?

Small and medium businesses are vital to the Arab world’s economic growth but face a massive financing gap. CGAP finds that only 5% of fintechs offer financing to these businesses today. Here are some that do.