Fish bazaar | Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest

Business and Markets

Banks going digital. Tech giants integrating payments into their platforms. Off-grid solar companies offering mobile education loans. Every year, the digital economy is spurring new business models and attracting a wider range of players to the financial services industry, including non-traditional actors like fintechs and social networks. This diversity of providers and business models has enormous potential to advance financial inclusion and contribute toward achieving the Sustainable Development Goals (SDGs). CGAP’s research sheds light on promising business models that leverage digital technologies to design and deliver financial solutions for low-income customers. Our work also demonstrates how increased connectivity, facilitated by tools such as interoperable payments schemes and open APIs, can make it easier for innovators to offer useful, affordable financial solutions. 

By developing business models that leverage digital technology and by building the right connectivity through strategic partnerships, financial services providers can sustainably reach more low-income consumers with useful financial solutions.  

Latest Research

Infographic

Open APIs in Digital Finance

A growing number of digital financial services providers in emerging markets are deciding to open APIs. Are APIs right for your business? How do you implement an open API initiative? This infographic shares key findings from CGAP's work with providers around the world.
Data

Snapshots: MFIs During the COVID-19 Crisis

To help fill the void of publicly available data on how COVID-19 is impacting the microfinance sector, CGAP and Symbiotics – a leading microfinance investment vehicle – have partnered to analyze data on the performance of the more than 300 MFIs in Symbiotics global portfolio.
Publication

Inclusive Digital Banking: Emerging Markets Case Studies

What makes digital banking inclusive? CGAP looks at how three digital banks are innovating and driving financial inclusion: Tyme Bank in South Africa, Kotak 811 in India, and UnionBank of the Philippines.

Latest Blogs

Blog

How Does Tech Make a Difference in Digital Banking?

Digital banks have been innovating faster than traditional banks, and the secret to their ingenuity has a lot to do with the agile business cultures made possible by their modern tech stacks.
Blog

What Makes Digital Banking Inclusive?

Just because digital banks can reach low-income customers doesn’t mean that they will. But new evidence suggests that in fact some digital banks are becoming more inclusive and sheds light on how they are reaching low-income customers.
Blog

After the Storm: How Microfinance Can Adapt and Thrive

There has been a need for traditional microfinance to face the challenge presented by digital technology for some time, COVID has simply accelerated this process.