Dylan Lennox

Dylan Lennox is a digital financial services strategy and commercialization consultant who works with financial services organisations to create opportunity, equality and build a sustainable future for all.

After commercializing several high growth mobile and fixed telecoms services during his time as an innovation lead at Vodacom,  he was given the opportunity to lead the launch of M-Pesa in Tanzania in 2008 and then again in Mozambique in 2012, with both services achieving many millions of monthly active customers. As a Founding Partner at MFX, Mr. Lennox coaches and mentors client teams to launch their own digital financial services and advises digital and payments start-ups at the founder and board level.

At CGAP, Dylan works on payments systems, interoperability in digital financial services and connected market-level infrastructure to assist providers to serve financially excluded populations at scale. He is a member of the South African Institute of Chartered Accountants, a Senior Associate of the Financial Services Institute of Australasia, and a Member of the Australian Institute of Company Directors.

By Dylan Lennox

Research

From Crisis to Resilience: The Role of Inclusive Finance in Fragile Countries

Inclusive finance can bolster resilience and unlock opportunities for low-income people in fragile countries. CGAP identifies three levers of change for funders: leveraging humanitarian cash transfers, understanding informal financial services, and improving local market facilitation.
Research

Engaging Financial Services Providers in the Context of G2P Choice

This deck aims to help implementers of G2P choice programs in better reaching recipients and achieving program objectives.
Research

Instant Payments and Merchants — Pricing Policy Considerations

This technical note helps explain why changes in instant payment pricing are occurring, assesses their impact on market development, and offers suggestions for the path forward.
Research

Starting the Transaction: Payment Initiation and Customer Experience

This technical note is framed to help policymakers and payment system operators understand recent trends in payment initiation and customer experience in making interoperable payments work better for low-income populations.
Blog

When is Interoperability Right for Microfinance?

When is interoperability right for microfinance institutions? We draw on interviews with 40 small financial institutions to unpack the complex picture around a universal approach to ensuring all institutions benefit from real-time, digital payments.