Gayatri Murthy has spent a decade researching and consulting on what low-income people want and how digital technologies can help fill the gaps to financial inclusion. At CGAP, her work has focused on generating high-quality demand-side insights that can be applied to a range of topics from creating inclusive tech-based business-models to pro-poor data protection and privacy policy. Her continuing passion is to deploy a diverse toolbox of research methods to understanding the lives of low-income people, so that emerging insights compel us to transform policy, private sector and funding.
Ms. Murthy also specializes in training financial institutions to build customer-centric business models. She has trained staff of financial institutions in workshops around the world, including at trainings organized by the Boulder Institute for Microfinance, the Social Performance Task Force, and the Aga Khan Agency for Microfinance.
Before joining CGAP, Ms. Murthy worked at Intermedia, where she conducted nationally representative surveys, impact evaluations, and qualitative studies on the role of digital technologies in financial inclusion and civil society building. She also worked at GiveIndia, a platform to promote efficient and effective giving to the poor in India. She has a Master’s degree in International Communication from the School of International Service at American University in Washington, D.C., and a Bachelor’s degree in Economics from St. Xavier’s College, Mumbai, India. She is fluent in Hindi.