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Nicaragua’s System for Resolving Financial Complaints

Nicaragua has made significant strides in consumer protection and financial inclusion since 2005, especially regarding its formalized complaints channel for credit card disputes.

Can MTOs Accelerate the Adoption of Mobile Remittances?

As our understanding of the factors that lead to customer adoption of branchless banking expands, there is a growing consensus that for international remittances services to reach a significant level of scale, they will require an existing mobile money ecosystem that allows for downstream transactions which give users access to a wider array of cost-effective services and products such as payments and access to savings.