This page showcases content that CGAP has produced, often in collaboration with partners, about what we know around making agent networks work at the last mile.
Key blog posts
The variety of posts cover innovative approaches that providers are taking to improve the viability of their agent networks at the last mile, highlights from specific countries, and key partnerships. To view all blog posts CGAP has produced around distribution, view here.
Review materials from past webinars, including videos.
How can digital financial services providers build viable cash-in/cash-out agent networks in rural areas? Remote areas pose special challenges for providers, as low population densities often mean low transaction volumes and weak incentives for businesses to serve as agents. As described in a new CGAP publication, “Agent Networks at the Last Mile" (2019), digital financial services providers are finding new ways to tackle this challenge around the world.
MSC Consulting The Agent Network Accelerator (ANA) program identifies the factors responsible for the success or failure of specific agent networks, based on agent data from across 14 countries. For more information, see here.
BCG has launched a research initiative to fully understand the role of cash-in/ cash-out services in advancing financial inclusion. Based on assessments in 9 countries, the initiative clarifies the size of the CICO coverage gap, the economics of CICO networks and proposes possible interventions that could enable the establishment of new CICO networks. For more information, see here.