All Publications

Publication
Rafe Mazer, Xavier Gine, Cristina Martinez

Mystery Shopping for Financial Services

This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.
Publication
Laura Brix Newbury

CGAP Consumer Protection Policy Diagnostic Report: Malaysia

CGAP conducted a pilot policy diagnostic mission in Malaysia in May 2009 to assess the Malaysian consumer protection policy environment for low-income and/or inexperienced customers.