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Pitfalls in MFI Digitization: Underestimating Change Management

Microfinance institutions are often unprepared to manage the changes that come with digitization. The good news is that through effective change management, they can digitize successfully and generate value for themselves and their customers.

How to Transform Agent Banking with an Agent-Centric Approach

What happens when financial services providers begin thinking of agents as customers? Follow the story of AMK, a microfinance institution in Cambodia, as it embarks on this journey.

Gaining Insights into Digital Design from Cambodia’s Smallholders

Insights from smallholders are informing the design of better digital financial services for farmers in Cambodia, through a human-centered design process.

Designing Digital Financial Services for Cambodian Smallholders

As Cambodian providers continue to develop innovative new digital financial products and services, tailoring them to the unique needs of smallholder households remains a significant challenge.

Wing Pushes Digital Finance Frontiers Further in Cambodia

Wing has become a leading player in financial inclusion in Cambodia, with over one million over-the-counter (OTC) customers and about 500,000 registered customers who can make transactions with cards or mobile phones.

Leveraging Mobile Phone Data: Tiaxa’s Balance Advance

Tiaxa's balance advance service is making 50 million advances each month to prepaid mobile subscribers - generally at no extra cost to the end user. How does it work? Big data plays a part.

Financial Inclusion in Cambodia is Trending Digital

In Cambodia, where 80% of the population lives in rural areas and fewer than 20% of adults have access to financial services, digital finance could be a financial inclusion game-changer.

Supporting Client Protection In Cambodia

Last week the Smart Campaign launched the much-anticipated Client Protection Certification Program, an independent, third party evaluation to publicly recognize financial institutions that meet adequate standards of care in how they treat clients. This post launches a short series that offers different perspectives on how certification can benefit clients, individual MFIs, and the broader sector. This post shares how AFD and FMO, the Dutch Development Finance Institution, are supporting client protection improvements in Cambodia.

Branchless Banking Has a Volume Problem

CGAP’s Branchless Banking Database synthesizes a mass of data into a short 12-image “story” about what branchless banking is and the key hurdles we face in 2011. We’ve converted that into a three-part series, which we continue today.

Highlights from the CGAP Technology Blog – October 2010

The launch of TigoPesa in Tanzania was the headline on our blog starting in October.

Branchless Banking 2010: Is the Hype Justified?

After several years of very high profile attention on mobile money and other branchless banking schemes, we think it’s time to test the hype. Or more accurately, we’ve wanted to for awhile.

Microfinance & M-banking Virtual Conference Recap

Thank you to everyone who participated in CGAP’s virtual conference over the past two days on the topic of microfinance and mobile banking, coinciding with the release of our latest Focus Note Microfinance and Mobile Banking: The Story So Far.