Searching: Research & Analysis

Advancing Women’s Financial Inclusion: Guidelines to Adopt a Gender Perspective in Financial Institutions

Addressing gender biases in financial products is crucial. Financial institutions should understand gender dynamics, build organizational capacity, and design inclusive products. This report offers ten guidelines for financial institutions to adopt a strategy that enhances the financial inclusion of women, recognizing them as a profitable yet underserved customer segment.

Inclusive Fintech: How Startups are Bridging the Finance Gap for Microenterprises

This focus note features a range of case studies based on CGAP's research and highlights the potential and actual impacts of microenterprise fintech models.

Open Finance Self-Assessment Tool and Development Roadmap

This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion and outline a development roadmap to guide the implementation process.

Global Landscape: Data Trails of Digitally Included Poor (DIP) People

Many low-income people generate rich data trails that are not being fully leveraged in the design and delivery of financial services. CGAP's reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.

Open Banking: How to Design for Financial Inclusion

While many regulators in emerging and developing markets understand the potential benefits of open banking regimes, they are uncertain how to design them in ways that support financial inclusion. CGAP has identified 12 critical design components.

Mystery Shopping for Financial Services

This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.

Juntos Finanzas: A Case Study

This case study describes the Juntos platform, which aims to address the engagement gap between customers and providers. It describes how it works, what it can and cannot do, early results, and issues arising from initial implementations.

Supervision of Banks and Nonbanks Operating through Agents

This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.

Rural Adoption of Mobile Payments in Oaxaca, Mexico

Understanding the Financial Service Needs of the Poor in Mexico

This Brief addresses the need for a deeper understanding of the financial needs of poor people. It takes a specific look at segmentation in Mexico.