Publication

Open Banking: How to Design for Financial Inclusion

While many regulators in emerging and developing markets understand the potential benefits of open banking regimes, they are uncertain how to design them in ways that support financial inclusion. CGAP has identified 12 critical design components.
Publication

Mystery Shopping for Financial Services

This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.
Publication

Juntos Finanzas: A Case Study

This case study describes the Juntos platform, which aims to address the engagement gap between customers and providers. It describes how it works, what it can and cannot do, early results, and issues arising from initial implementations.
Publication

Supervision of Banks and Nonbanks Operating through Agents

This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.
Publication

Understanding the Financial Service Needs of the Poor in Mexico

This Brief addresses the need for a deeper understanding of the financial needs of poor people. It takes a specific look at segmentation in Mexico.
Publication

CGAP G2P Research Project: Mexico Country Report

This report summarizes the findings of research conducted in Mexico on the business case for shifting Oportunidades payments to a financially inclusive scheme, from the standpoint of the payer bank, the recipients, and the program itself.
Publication

Regulation of Branchless Banking in Mexico

This update of CGAP's 2009 "Notes on Regulation of Branchless Banking in Mexico" incorporates research conducted by CGAP in January 2010.
Publication

CGAP Reflections on the Compartamos Initial Public Offering

On April 20, 2007, Banco Compartamos, a microfinance institution (MFI) that was launched in 1990 and originally funded by grants from various sources, including CGAP, completed a landmark initial public offering (IPO) of its stock.