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Publication
Open Finance Self-Assessment Tool and Development Roadmap
This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion and outline a development roadmap to guide the implementation process.Reading Deck
Global Landscape: Data Trails of Digitally Included Poor (DIP) People
Many low-income people generate rich data trails that are not being fully leveraged in the design and delivery of financial services. CGAP's reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.Publication
Open Banking: How to Design for Financial Inclusion
While many regulators in emerging and developing markets understand the potential benefits of open banking regimes, they are uncertain how to design them in ways that support financial inclusion. CGAP has identified 12 critical design components.Publication
Mystery Shopping for Financial Services
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.Publication
Juntos Finanzas: A Case Study
This case study describes the Juntos platform, which aims to address the engagement gap between customers and providers. It describes how it works, what it can and cannot do, early results, and issues arising from initial implementations.Publication
Supervision of Banks and Nonbanks Operating through Agents
This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.Reading Deck
Rural Adoption of Mobile Payments in Oaxaca, Mexico
Publication
Understanding the Financial Service Needs of the Poor in Mexico
This Brief addresses the need for a deeper understanding of the financial needs of poor people. It takes a specific look at segmentation in Mexico.Publication
CGAP G2P Research Project: Mexico Country Report
This report summarizes the findings of research conducted in Mexico on the business case for shifting Oportunidades payments to a financially inclusive scheme, from the standpoint of the payer bank, the recipients, and the program itself.Publication