Publication
TymeBank Case Study: The Customer Impact of Inclusive Digital Banking
As a fully digital retail bank in South Africa, TymeBank has created a suite of basic products that cater to the essential financial needs of low-income rural customers.Publication
Inclusive Digital Banking: Emerging Markets Case Studies
What makes digital banking inclusive? CGAP looks at how three digital banks are innovating and driving financial inclusion: Tyme Bank in South Africa, Kotak 811 in India, and UnionBank of the Philippines.Publication
Customer Empowerment through Gamification
Absa, a large retail bank in South Africa, introduced gamification as part of a broader strategy to increase customer understanding and awareness of digital products and channels on offer.Publication
Financial Inclusion - Linkages to Stability, Integrity and Protection
This report introduces and develops the concept that a proportionate approach to any financial inclusion measure (and specifically to its regulatory and supervisory design and implementation) should seek to optimize the I-SIP linkages.Publication
CGAP G2P Research Project: South Africa Report
This report covers the South Africa study in which interviews were conducted and information gathered from three government agencies, two banks, and 10 focus groups of clients.Publication
Regulation of Branchless Banking in South Africa
This update of CGAP’s 2008 “Notes on Regulation of Branchless Banking in South Africa” incorporates research conducted by CGAP in January 2010.Publication