Research & Analysis

Applying the RIA Lite Methodology: An Example from Pakistan

This study looks at Pakistan’s nearly decade-old experience with regulating digital financial services (referred in the local context as branchless banking) as a test case for the RIA Lite methodology,

Regulatory Sandboxes and Financial Inclusion

Regulatory sandboxes may enable financial innovations that benefit excluded and underserved customers. In most cases, a regulatory sandbox is a framework set up by a financial sector regulator to allow small-scale, live testing of innovations by private firms in a controlled environment under the regulator’s supervision.

Digitizing Retail Payments: Building a Successful Loyalty Model

Merchant Payments: Loyalty Playbook

Drowning in Data, Searching for Information: The Role of Funders

Funders have an important role to play in exploring how data-enabled financial services can benefit poor people and in helping governments to balance the new risks that are emerging with the opportunities provided by a digital world.

Banking in the M-PESA Age

This Working Paper explores three approaches banks in Kenya have used to respond to mobile money. While nonbank mobile financial services can fundamentally reshape the financial sector in a developing market, as they have clearly done in Kenya, mobile services need not represent an existential threat to the traditional banking industry.

Merchant Payments: VAS Playbook

Digitizing Merchant Payments: What Will It Take?

Wallet and Over-the-Counter Transactions: Understanding Financial Incentives

Consumer Protection in Digital Credit

CGAP’s experiments with a diverse range of financial service providers have found that innovative approaches to digital credit improve the products and are not only the right thing to do in protecting consumers, but often a wise business decision.