Research & Analysis

The Evolution of the Nature and Scale of DFS Consumer Risks: A Review of Evidence

While digital financial services have delivered substantial financial inclusion benefits and unlocked life-changing opportunities for consumers, CGAP’s latest research finds that they have exacerbated existing consumer risks and continue to introduce new and ever-evolving risks—some outgrowing consumer adoption rates.

2020 Trends in International Funding for Financial Inclusion

International funders committed approximately US$58 billion to financial inclusion in 2020, a $6 billion increase from the prior year. Commitments from public funders continued to drive growth.

Funding Explorer: Interactive Data for 2020 CGAP Funder Survey

The Funding Explorer contains 5 interactive dashboards that reflect active international financial inclusion funding commitments as of December 31, 2020.

International Funding for Financial Inclusion in 2020: Global Data

Data snapshots are available at the global and regional levels. The 2020 CGAP Funder Survey analyzes funding commitments from international funders as of the end of 2020.

TymeBank Case Study: The Customer Impact of Inclusive Digital Banking

As a fully digital retail bank in South Africa, TymeBank has created a suite of basic products that cater to the essential financial needs of low-income rural customers.

Digital Banks: How Can They be Regulated to Deepen Financial Inclusion?

This reading deck describes three regulatory approaches used by policy-makers to regulate digital banks. It has a focus on harnessing the potential of digital banks to bring welcome competition and innovation to the banking sector and advance financial inclusion.

Financial Solutions for Women in Rural and Agricultural Livelihoods

This deck synthesizes CGAP research and insights on the constraints faced by women in rural and agricultural livelihoods (WIRAL) and the opportunities for service providers and funders to add value to their lives and livelihoods.

The Great Unbundling: How Technology Is Making Financial Services Modular and What It Means for Inclusion

Financial products and processes are being unbundled, reassembled, and embedded in entirely new ways that may change the very nature of banking. What does this mean for financial inclusion?

How Fintech Is Unbundling Banking And What That Means For Financial Inclusion

A 2-minute video that illustrates new entries to the financial services sector - such as fintechs- can lower costs, bring higher quality services, and help reach previously underserved or unserved people.

Addressing Gender Norms to Increase Financial Inclusion: Designing for Impact

To advance women’s financial inclusion and economic empowerment, funders and market facilitators need to acknowledge gender norms and understand how they limit women’s ability to access, use, and benefit from financial services.