Research & Analysis

Agent Networks ​at the Last Mile: Implications for Financial​ Service Providers

Rural agent networks are critical to “last mile” financial inclusion. This reading deck for Financial Services Providers (FSPs) shows: (i) how rural Cash-in/Cash-Out (CICO) agent network expansion leads to increased customer value and sustained market growth; (ii) the barriers FSPs face to expand rural CICO networks; and (iii) successful new practices carried out in different markets that address barriers and result in improved rural CICO reach and quality. 

Agent Networks at the Last Mile​: Implications for Financial Regulators

Rural agent networks are critical to “last mile” financial inclusion. This reading deck for regulators does three things: (i) it shows how expanding rural Cash-in/Cash-out (CICO) agent networks is key to ensuring more inclusive digital financial systems; (ii) it illustrates industry innovations that are making rural CICO more viable; and (iii) it presents a set of regulatory considerations that can enable such innovations within a stable financial system. 

Developing Rural Agent Networks: Emerging Guidance for Funders

Funders are uniquely positioned to help expand rural Cash-in / Cash-out (CICO) agent networks by leveraging their financial resources, technical knowledge and convening power to align the incentives and build capacity of market actors, so that they design and implement self-sustaining solutions.

Banking-as-a-Service: How it Can Catalyze Financial Inclusion

Banking-as-a-Service (BaaS) is an entirely new business model that enables non-banks to offer banking services under their own brand and seamlessly embedded into their digital offering. By enabling the embedding of financial services into almost any digital context, BaaS may augur a profound evolution of the financial sector of which we are only seeing the early stages.

Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

No Small Business: A Segmented Approach to Better Finance for Micro and Small Enterprises

This paper is based on primary research conducted with 383 micro and small enterrpises (MSEs) in India, Kenya, and Peru – three diverse emerging markets with a vibrant MSE finance ecosystem that includes strong incumbent providers like microfinance institutions, cooperatives, and banks, as well as innovative new providers like fintechs.

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

Based on a pilot involving the Financial Sector Conduct Authority and five financial services providers (FSPs) in South Africa, this deck shares lessons on how financial supervisors and FSPs can measure customer outcomes, which reflect the experiences and results of a customer's access to and use of financial services.

How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Women in the Platform Economy: Emerging Insights

Millions of women work in the platform economy but often face barriers that prevent them from capturing platform-based opportunities. Learn about female workers’ experiences and how financial services can help make platforms more inclusive.

Tool 1: Analysis of Regulatory Reports

Market monitoring can help supervisors identify, understand, and track consumer risks and monitor overall market developments. CGAP's new toolkit provides a range of tools as well as case studies.