All Publications
Infographic
Young Women and Financial Services: Maximizing Impact
Research has shown that marginalized young women can benefit from financial services in both economic and non-economic ways. But with over half a billion women aged 15-24 in the world, the life stages, needs, and contexts of this population are tremendously diverse. Among which segments of young women could investments in improved financial services make the most impact? This infographic highlights findings from a recent CGAP segmentation exercise.COVID-19 Briefing
Debt Relief in the Pandemic: Lessons from India, Peru, and Uganda
The widespread use of debt moratoria in response to the COVID-19 health and economic emergencies has succeeded in stabilizing financial systems and given borrowers all over the world immediate, if temporary, relief. This Briefing examines how the debt moratoria unfolded in India, Peru and Uganda.Publication
Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective
CGAP's analysis reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks.Publication
Eko Grows Agent Network Tenfold Through Open APIs
Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.Publication
Inclusive Digital Banking: Emerging Markets Case Studies
What makes digital banking inclusive? CGAP looks at how three digital banks are innovating and driving financial inclusion: Tyme Bank in South Africa, Kotak 811 in India, and UnionBank of the Philippines.COVID-19 Briefing
Microfinance and COVID-19: Principles for Regulatory Response
As a result of the COVID-19 outbreak, further policy steps have proven necessary, both within and beyond the financial sector, to mitigate the impacts of the pandemic on businesses and ordinary people. This Briefing applies five guiding principle to country contexts, and specifically addresses what each principle means for regulatory responses to the COVID-19 crisis.Publication
India's New Approach to Personal Data-Sharing
As more and more people begin to conduct transactions online, questions have emerged about how to provide millions of customers adequate data protection and privacy. India's solution to this challenge is account aggregators (AA).Publication
Is Data Privacy Good for Business?
Do poor customers value data privacy? Six experiments in India and Kenya indicated they do and are willing to pay for it. For providers, this suggests that offering products with privacy and protection features can give them a competitive market edge.Publication
National Payments Corporation of India and the Remaking of Payments
The story of National Payments Corporation of India sheds light on the quick and robust transformation of India’s payment systems. The lessons learned from the NPCI success story can be useful for policy makers in financial inclusion and other markets.Publication