Research & Analysis

Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective

CGAP's analysis reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks.

Debt Relief in the Pandemic: Lessons from India, Peru, and Uganda

The widespread use of debt moratoria in response to the COVID-19 health and economic emergencies has succeeded in stabilizing financial systems and given borrowers all over the world immediate, if temporary, relief. This Briefing examines how the debt moratoria unfolded in India, Peru and Uganda.

A Research and Learning Agenda for the Impact of Financial Inclusion

The financial inclusion community is renewing its efforts to understand the role financial services play in the lives of poor people and how financial services can improve their well-being. This paper proposes a learning agenda based on extensive consultation with donors, researchers, and practitioners who support financial inclusion.

Eko Grows Agent Network Tenfold Through Open APIs

Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.

Designing Data Initiatives to Advance Financial Inclusion

Donors and DFIs are looking for ways to leverage the potential of data to achieve financial inclusion impact. Yet, evidence shows that the availability and quality of data doesn’t automatically translate to impact.

How Can Donors Leverage the Potential of Data to Achieve Financial Inclusion Impact?

CGAP recommends the use of 7 steps to articulate a theory of change and design successful data initiatives.

Open APIs in Digital Finance

A growing number of digital financial services providers in emerging markets are deciding to open APIs. Are APIs right for your business? How do you implement an open API initiative? This infographic shares key findings from CGAP's work with providers around the world.

Snapshots: MFIs During the COVID-19 Crisis

To help fill the void of publicly available data on how COVID-19 is impacting the microfinance sector, CGAP and Symbiotics – a leading microfinance investment vehicle – have partnered to analyze data on the performance of the more than 300 MFIs in Symbiotics global portfolio.

Inclusive Digital Banking: Emerging Markets Case Studies

What makes digital banking inclusive? CGAP looks at how three digital banks are innovating and driving financial inclusion: Tyme Bank in South Africa, Kotak 811 in India, and UnionBank of the Philippines.

Open Banking: How to Design for Financial Inclusion

While many regulators in emerging and developing markets understand the potential benefits of open banking regimes, they are uncertain how to design them in ways that support financial inclusion. CGAP has identified 12 critical design components.