All Publications
Publication
Inclusive Digital Banking: Emerging Markets Case Studies
What makes digital banking inclusive? CGAP looks at how three digital banks are innovating and driving financial inclusion: Tyme Bank in South Africa, Kotak 811 in India, and UnionBank of the Philippines.Publication
Financial Inclusion, Stability, Integrity, and Protection: Philippines
Under the right circumstances, financial inclusion, stability, integrity, and consumer protection (collectively referred to as I-SIP) can be positively related, and the failure to consider any one of these objectives can lead to problems.Publication
Market Facilitation to Advance Financial Inclusion
The paper reviews how USAID, through two programs and in partnership with a series of market actors, helped change the microfinance market dynamics in the Philippines—from a specialized activity with limited outreach and highly dependent on subsidized credit, to a more inclusive and robust market-driven segment of the financial sector.Publication
Using Behavioral Science
This Working Paper addresses qualitative research on how microentrepreneurs approach, decide, and act on key business and financial management issues.Publication
Mystery Shopping for Financial Services
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.Publication
Customer Views of Customer Empowerment Synthesis Report
This report provides a synthesis of learning from this research. Separate reports for each country provide more detailed description and analysis in India, Cote d’Ivoire, and the Philippines.Publication
Supervision of Banks and Nonbanks Operating through Agents
This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.Publication
Views on Customer Empowerment: Findings from the Philippines
The objective of this qualitative research is to understand customers’ views and perceptions on customer empowerment in the Phillipines.Publication
Electronic G2P Payments: Evidence from Four Lower-Income Countries
This Focus Note presents the evidence gained from a comprehensive study of the experiences in developing and implementing e-payment schemes linked to financial inclusion in Haiti, Kenya, the Philippines, and Uganda.Publication