Searching: Research & Analysis

The Role of Data in Inclusive Insurance

With 3.8 billion people in emerging markets lacking adequate insurance coverage, data plays a crucial role in enabling insurers to comprehend these segments' specific needs and risk profiles. This, in turn, helps develop more accurate risk assessment and pricing models for inclusive insurance offerings.

Open Finance Self-Assessment Tool and Development Roadmap

This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion and outline a development roadmap to guide the implementation process.

Building Value in Microfinance Through Digitization: A Role for Funders

This note highlights the importance of funders in supporting the digital transformation of microfinance institutions (MFIs). The focus is on business intelligence and credit renewal automation to increase the success rate of MFI digitization. Funders play a crucial role in ensuring that MFIs continue to serve the most excluded and underserved customers in the future.

Building Value in Microfinance Through Digitization: Lessons from Loan Automation Pilots

Digitization has brought both hope and frustration to the microfinance industry. To address this, we identified and tested five core principles for successful implementation. This focus note summarizes our experience, evaluates the validity of the five principles, and offers key lessons learned for other industry stakeholders to adopt and scale a similar approach.

A Technical Guide to Unlock Agent Networks at the Last Mile

This guide outlines five key actions for DFS providers, regulators, and funders to expand rural CICO agent networks based on CGAP's global experience. These actions include building a vision for rural expansion, optimizing investment strategies for rural agents, and capturing the potential of women agents. 

Women Agents for Financial Inclusion: Exploring the Benefits, Constraints, and Potential Solutions

This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation. It highlights that engaging women agents does not compromise performance and offers collaborative solutions for stakeholders to remove barriers and unlock the full potential of women in the DFS ecosystem.

Financial Services for Gig Workers: Lessons on Getting Design and Delivery Right

This brief highlights four examples of successful design and delivery methods employed by industry leaders in providing financial services to gig workers.

The Setup: Partnerships and Conditions for Offering Financial Services to Gig Workers

Platforms can offer financial services to underserved gig workers through digital channels, but it's essential to have the right environment for payments, regulations, and analysis. In this brief, early lessons share how institutional partnerships can lead to successful market entry.

Putting Gig Data to Work: Innovations in Expanding Credit Access

Learn how industry pioneers such as Moove and Karmalife have developed algorithms and products to use work and earnings data to extend credit to gig workers in this new brief.

Starting the Transaction: Payment Initiation and Customer Experience

This technical note is framed to help policymakers and payment system operators understand recent trends in payment initiation and customer experience in making interoperable payments work better for low-income populations.