New consumer risks in digital finance are emerging, especially around data misuse and fraud. Meanwhile, familiar risks like data breaches are speeding up, not slowing down. New approaches to consumer protection are needed.
A tool piloted by CGAP and 4G Capital reliably measures changes in borrower behavior to detect financial stress. If stress indicators are found to predict future repayment, the tool could also serve as an early warning system for issues like default.
Last year, news reports emerged of aggressive debt collection amid India's digital credit boom. New research shows that early warning signs on social media preceded the reports, highlighting the value of social media for consumer protection.
As media reports of abusive lending practices emerge amid India’s digital consumer credit boom, the country can steer digital credit in a more promising direction by ramping up its efforts to listen to consumers and taking the necessary actions.
Moratoria have been an important part of the COVID-19 response for millions of low-income borrowers. Reflecting on the COVID-19 experience, here are four ways moratoria could work better in a future crisis.
Open APIs can benefit digital financial services providers and low-income customers alike, but they pose data protection and privacy challenges. Here are some tips on how providers can address those challenges.
Cybercrime poses a significant threat to financial inclusion. Here are two things mobile financial services providers and industry associations must do to make financial services safer and more trustworthy for low-income customers.
Digital credit is a testament to the ways in which technology and new business models can assist in the expansion of financial services to low-income households. But it also points to potential hazards of letting a market develop unchecked.