Publication

Digitization in Microfinance: Case Studies of Pathways to Success

This Working Paper takes a unique look at microfinance institution innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization:
Publication

Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective

CGAP's analysis reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks.
Publication

Responsible Bundling of Microfinance Services

Financial institutions serving the poor can offer a range of savings, insurance, and even nonfinancial products in addition to their core credit products. Bundling these products into one packaged sale can be a cost-effective distribution strategy and a means to differentiate the provider’s offering by its added value to clients.
Publication

Mystery Shopping for Financial Services

This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.
Publication

Supervision of Banks and Nonbanks Operating through Agents

This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.
Publication

Going Mobile with Conditional Cash Transfers

In 2011, Banco Davivienda introduced DaviPlata, a mobile wallet, to the general public in Colombia. This paper describes Davivienda's challenges.
Publication

Emerging Risks to Consumer Protection: Key Findings in Colombia

This research sought to understand the perspectives of providers and regulators on consumer protection in digital finance in Colombia.
Publication

Incentives for the Introduction of Agents in Colombia

In August 2006, 309 out of 1,100 municipalities in Colombia did not have the presence of a bank. Today 99% of all municipalities have access to financial services thanks to increased coverage by agents. Incentives offered by Banca de las Oportunidades were essential in expanding this access.
Publication

CGAP G2P Research Project: Colombia Country Report

This report summarizes the findings of research conducted in Colombia on the business case for shifting Familias payments to a financially inclusive scheme linked to bank accounts, from the standpoint of BA, the recipients, and the program itself.