All Publications
Publication
Digitization in Microfinance: Case Studies of Pathways to Success
This Working Paper takes a unique look at microfinance institution innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization:Publication
Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective
CGAP's analysis reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks.Publication
Responsible Bundling of Microfinance Services
Financial institutions serving the poor can offer a range of savings, insurance, and even nonfinancial products in addition to their core credit products. Bundling these products into one packaged sale can be a cost-effective distribution strategy and a means to differentiate the provider’s offering by its added value to clients.Publication
Mystery Shopping for Financial Services
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.Publication
Supervision of Banks and Nonbanks Operating through Agents
This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.Publication
Going Mobile with Conditional Cash Transfers
In 2011, Banco Davivienda introduced DaviPlata, a mobile wallet, to the general public in Colombia. This paper describes Davivienda's challenges.Publication
Emerging Risks to Consumer Protection: Key Findings in Colombia
This research sought to understand the perspectives of providers and regulators on consumer protection in digital finance in Colombia.Publication
Incentives for the Introduction of Agents in Colombia
In August 2006, 309 out of 1,100 municipalities in Colombia did not have the presence of a bank. Today 99% of all municipalities have access to financial services thanks to increased coverage by agents. Incentives offered by Banca de las Oportunidades were essential in expanding this access.Publication