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Bangladesh’s COVID-19 Response Is Taking Digital Finance to New Levels

Bangladesh’s policies in response to COVID-19 have enabled more low-income people to benefit from digital financial services.
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Analyzing Social Media to Spot Digital Consumer Credit Risks in India

Last year, news reports emerged of aggressive debt collection amid India's digital credit boom. New research shows that early warning signs on social media preceded the reports, highlighting the value of social media for consumer protection.
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Cool in Crisis: How Bangladeshi MFIs Stay Resilient

Through flood, drought and famine, Bangladesh's microfinance industry has survived over the decades and continued to serve low-income customers in times of crisis. What has made Bangladeshi microfinance institutions so resilient?
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Has Microcredit Empowered Women in Bangladesh? Yes, But Not by Itself

Microfinance has contributed to women’s empowerment, but to understand the impact you have to look beyond where many observers have assumed they would find it.
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How Bangladesh Democratized Its Savings Culture

Bangladesh may be best known within financial inclusion circles as the birthplace of modern microcredit. But it has also democratized savings by developing formal savings instruments that are used today by many of the country’s poorest households.
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Bangladesh’s 50 Years: Taking the Long View of Financial Inclusion

Bangladesh turned 50 this year. What does the country's decades-long journey with financial inclusion reveal about how financial inclusion connects to wider development? This post kicks off a new series exploring this question.
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Digital Consumer Credit in India – Time to Take a Closer Look

As media reports of abusive lending practices emerge amid India’s digital consumer credit boom, the country can steer digital credit in a more promising direction by ramping up its efforts to listen to consumers and taking the necessary actions.
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Last-Mile Consumer Finance: Embracing Opportunity, Managing Risk

Last-mile distributors around the world are working to increase low-income households' access to solar systems, cookstoves, water purifiers and other important assets. Many offer financing to customers. How are they managing credit risk?
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COVID-19 Testing Resilience of Informal E-Commerce in Pakistan

E-commerce conducted on social media has created economic opportunities for many women entrepreneurs in Pakistan. Now, this same type of e-commerce is helping some women adapt to the challenges of COVID-19.
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Data Privacy Concerns Influence Financial Behaviors in India, Kenya

For digital financial services providers looking for a competitive edge in developing economies, better data privacy features could be the answer, according to CGAP research from India and Kenya.
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How Is the Pandemic Affecting Agents? Here’s What Providers Tell Us

As customers, agents and digital financial services providers adjust to COVID-19, it’s becoming clearer what a resilient agent network looks like. Providers should take note to prepare for future crises.
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India’s Proposed Data Protection Bill Breaks from Notice and Consent

The proposed bill would mark a significant advance in rethinking how to protect digital consumer rights, putting India at the forefront of modern data protection regimes.
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A New Generation of Government-to-Person Payments Is Emerging

Advances in payment infrastructure are enabling governments to channel payments through multiple providers, giving people greater choice over how to receive payments. This is an important shift with implications for financial services providers, recipients of government payments and financial inclusion.
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Turning Remittances into Savings for Nepal’s Migrant Families

Remittances amount to 28 percent of Nepal’s GDP. Digital financial services that better meet young women’s needs could help migrant families put away more in savings.
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These Emerging Fintech Innovations Are Centered on Poor Customers

After two years of piloting with 18 fintechs around the world, CGAP has identified several fintech innovations that advance financial inclusion.
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Could e-Commerce Bring Women’s Financial Inclusion in Bangladesh?

Closing the financial inclusion gender gap is about more than account access. It’s about making sure accounts unlock real opportunities for women. In Bangladesh, linking mobile money to informal e-commerce could meaningfully advance women’s financial inclusion.
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Pakistan Enigma: Why Is Financial Inclusion Happening So Slowly?

Just 21 percent of adults have accounts in Pakistan, despite decades of support for financial inclusion. What could accelerate progress?
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How Bangladesh Digitized Education Aid for 10 Million Families

In just months, Bangladesh digitized financial aid payments for education to millions of families. What can other countries learn from this rapid transition to digital payments?
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India Moves Toward Universal Financial Inclusion

The 2017 Findex shows India has made significant financial inclusion progress in the past four years, but use remains a challenge.
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2017 Global Findex: Behind the Numbers on Bangladesh

Bangladesh has made great strides toward financial inclusion, but many challenges remain -- including one of the largest gender gaps in the world.