Searching: Research & Analysis

Responsible Digital Credit: Frontier Solutions for Authorities and Providers

CGAP compiles over 160 global initiatives that address consumer risks in digital credit, from overindebtedness to data misuse. Designed for authorities, providers, and support organizations, this Technical Guide offers a roadmap of solutions to build more customer-centric, risk-conscious and responsible digital credit ecosystems.

Gender Norms and Financial Regulation: The Case for Gender Lens Regulatory Analysis

To advance women’s financial inclusion, financial regulators must recognize that men and women experience the financial sector differently. This working paper provides a framework to assess how regulation can impact men and women differently. It aims to motivate regulators to move from gender-blind, to gender intentional approaches.

Responsible Digital Finance Ecosystem (RDFE): A Conceptual Framework

This framework builds on global and country knowledge to help financial sector authorities and key ecosystem actors strengthen financial consumer protection in the digital era through a holistic ecosystem approach.

Financial Inclusion and Disruptive Innovation: Regulatory Implications

This working paper explores the latest wave of disruptive financial services innovations to better understand the regulatory changes that allow EMDEs to harness their financial inclusion potential while containing consumer and financial sector risk.

8 Billion Reasons: Inclusive Finance as a Catalyst for Climate Action

We cannot tackle climate change effectively without inclusive financial services. CGAP outlines five areas for collaborative action between stakeholders working on climate change and those working on inclusive finance in order to leverage inclusive finance to scale grassroots climate action.

Supply-Side Gender Disaggregated Data for Advancing Financial Inclusion: Insights and Areas for Further Research

Gender data is key for unlocking the potential of financial inclusion. This report explores the ways supply-side gender-disaggregated data (S-GDD) is being used to inform financial policies and strategies that seek to intentionally apply a gender lens.

Digital Financial Services for Financial Inclusion: Tools for Supervisors

This technical guide provides supervisors with tools and practical guidance on supervision of digital financial services (DFS).

Climate Risk and Financial Inclusion: A Regulatory Perspective

Climate change risks may drive the financial sector away from serving the least profitable and most climate-exposed clients. This working paper outlines how inclusive green finance policies can help reduce these risks, creating a more stable and resilient real economy.

Social Media Monitoring to Assess Consumer Risks in Digital Credit Apps: Guidance for Supervisors from an India Pilot

To better understand the digital consumer credit and the risks they pose for customers, this reading deck contains supervisory guidance on the use of a branch of AI, Natural Language Processing (NLP), for social media monitoring. It is based on insights and lessons from an India pilot and provides examples of social media analyses carried out as part of that pilot.

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

Based on a pilot involving the Financial Sector Conduct Authority and five financial services providers (FSPs) in South Africa, this deck shares lessons on how financial supervisors and FSPs can measure customer outcomes, which reflect the experiences and results of a customer's access to and use of financial services.