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How do Industry Associations Promote Responsible Digital Finance?

CGAP undertook qualitative research on how industry associations can promote responsible digital finance. We identified 10 activities that support customer-centricity, capability, and collaboration – the three building blocks of responsible digital financial services ecosystems.

Maximizing the Impact of Financial Inclusion for Young Women

Among which segments of young women could investments in improved financial services make the most impact? We highlight findings from a recent CGAP segmentation exercise.

How are Mobile Money Agents Protecting Customers’ Data in Uganda?

Recent qualitative research in Uganda conducted by CGAP and MicroSave Consulting (MSC) identified good practices for responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.

What Gets Measured, Gets Managed: Findex 2021 Insights for the Future

The 2021 Global Findex data provides a promising trajectory for financial inclusion, but reach is just one defining success factor. Is it time for the financial inclusion industry to revisit how we think about and measure success?

Opening Pandora’s Box: Revisiting the Impact of Small Business Finance

The debate over the impact of small business finance is far from settled. Here are four gaps in the evidence base that should be filled to move the debate forward.

Measuring Women’s Economic Empowerment in Financial Inclusion

Get answers to common questions about how to measure the impact of financial inclusion initiatives on women's economic empowerment.

Finance Fit for Opportunities and Shocks: What Helps Poor Clients Most

To better understand the impact of financial services on people's lives, providers will need to invest in deeper customer research with the help of the broader financial inclusion community.

Measuring the Influence of Financial Services on Reaching the SDGs

Learn about UNCDF Impact Pathways, a tool to measure the influence of digital financial services in reaching the SDGs, in this guest blog.

Financial Inclusion for What?

The global evidence on the impact of financial inclusion consistently shows that poor people use financial services to help them achieve two outcomes that improve their well-being: building resilience and capturing opportunities.

Inclusive Growth vs. Household Finance: A False Choice

What’s better for inclusive economic growth: expanding access to financial services among individuals or businesses? Emerging evidence suggests they’re both critical.

Mapping a Pathway to Improved Well-Being for Young People

What are the links between financial services and young people's educational and job opportunities? Here are three insights.

Looking Beyond the Average Impact of Financial Inclusion

CGAP's review of over 100 financial inclusion impact studies shows only 1 in 5 offers important contextual information to explain results. Greater focus on context is needed to understand impact.

Is Poverty Reduction the Right Outcome for Financial Services?

Today, the global development community generally accepts that poverty is more than just a lack of income. What do multidimensional concepts of poverty mean for those who see poverty reduction as the ultimate goal of financial inclusion?

Financial Health and the Impact of Financial Inclusion

Financial health has emerged as a useful framework for talking about whether financial services improve poor people's ability to manage their financial lives. But how can we understand whether better financial management improves people's well-being?

How Useful Is “Usage” in Measuring Financial Inclusion’s Impact?

Financial account usage rates can tell us a lot about the state of financial inclusion, but high usage shouldn’t be confused with impact on customers’ lives.

We Need to Talk About Credit

Digital credit is a testament to the ways in which technology and new business models can assist in the expansion of financial services to low-income households. But it also points to potential hazards of letting a market develop unchecked.

2 Financial Services That Increase Smallholders’ Food Security

Evidence from around the world shows that savings and insurance help smallholder farmers to reduce hunger and manage production risks.

Learning from Financial Inclusion Research: What Should We Expect?

Impact evaluations, reviews, reviews of reviews— there's no shortage of research on whether and how financial inclusion impacts the poor. What should we expect to learn from this growing body of work?

3 Ways Financial Inclusion Improves Women’s Food Security

There is evidence that financial inclusion improves food security for women in at least three ways.

Does Financial Inclusion Impact the Lives of the Poor?

A growing body of evidence is emerging on financial inclusion. The lack of a cohesive, nuanced story to bring the evidence together is leading to wildly different and overly simplistic interpretations.