CGAP undertook qualitative research on how industry associations can promote responsible digital finance. We identified 10 activities that support customer-centricity, capability, and collaboration – the three building blocks of responsible digital financial services ecosystems.
Recent qualitative research in Uganda conducted by CGAP and MicroSave Consulting (MSC) identified good practices for responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.
The 2021 Global Findex data provides a promising trajectory for financial inclusion, but reach is just one defining success factor. Is it time for the financial inclusion industry to revisit how we think about and measure success?
The global evidence on the impact of financial inclusion consistently shows that poor people use financial services to help them achieve two outcomes that improve their well-being: building resilience and capturing opportunities.
Today, the global development community generally accepts that poverty is more than just a lack of income. What do multidimensional concepts of poverty mean for those who see poverty reduction as the ultimate goal of financial inclusion?
Financial health has emerged as a useful framework for talking about whether financial services improve poor people's ability to manage their financial lives. But how can we understand whether better financial management improves people's well-being?
Digital credit is a testament to the ways in which technology and new business models can assist in the expansion of financial services to low-income households. But it also points to potential hazards of letting a market develop unchecked.
A growing body of evidence is emerging on financial inclusion. The lack of a cohesive, nuanced story to bring the evidence together is leading to wildly different and overly simplistic interpretations.