Research & Analysis

Customer-Centric Guide

The CGAP Customer-Centric Guide explores challenges, strategies, and actions that lead to value for the business and for the customer.

Cybersecurity for Mobile Financial Services

This deck answers key questions regulators, supervisors, mobile network operators, and digital financial services providers have about vulnerabilities in mobile financial services and countermeasures that can be taken to address data security.

Exploring Blockchain Applications to Agricultural Finance

Learn about how distributed ledger technologies can be applied to agricultural finance in developing countries.

Behavioral Research: The Secret Ingredient for Consumer Protection Policy

A video and training modules to give policy makers insights into consumer and business behavior and help them craft more effective policies and regulations.

Building Inclusive Payment Ecosystems in Tanzania and Ghana

Across Sub-Saharan Africa, new success stories are playing out, yet little is understood about the approaches many countries in the region have taken to develop inclusive payment ecosystems. CGAP set out to examine pathways to inclusive payment ecosystems in two Sub-Saharan African countries, Tanzania and Ghana, to learn from their experiences.

Digitizing Agricultural Payments: Uganda's Coffee Value Chain

This is the story of how the United Nations Mobile Money for the Poor in Uganda worked with a coffee exporter to digitize one of the country’s most important cash crops. Learn about the dynamics of digitizing agricultural value chains and how organizations from different sectors worked to digitize Uganda’s coffee value chain.

Basic Regulatory Enablers for Digital Financial Services

CGAP shows how an enabling regulatory framework that is based on four enablers has contributed to advancing digital financial services in 10 countries.

Interoperability in East Africa: Dispatches from the Home of Mobile Money

Proximity Matters: Five Case Studies in Closing the CICO Gap

Female Smallholders in the Financial Inclusion Agenda

This Brief explores the gender gap in financial inclusion among smallholder families in Tanzania and Mozambique through unique survey data that allow for a nationally representative look at smallholders.