Blog

Data Privacy Concerns Influence Financial Behaviors in India, Kenya

For digital financial services providers looking for a competitive edge in developing economies, better data privacy features could be the answer, according to CGAP research from India and Kenya.
Blog

Financial Services for Platform Workers: Lessons from Partnerships

Platforms in Kenya are partnering with licensed financial services providers to offer credit, insurance and savings to their workers. Here are some lessons emerging from these partnerships.
Blog

Study Shows Kenyan Borrowers Value Data Privacy, Even During Pandemic

Research in Kenya shows that low-income borrowers value data privacy so much that most are willing to pay higher interest rates for better privacy protections, even during the COVID-19 pandemic.
Blog

The Wrong Kind of Credit: Why Loans to Gig Workers Must Reflect Income

Volatile gig income and inflexible loan repayment schedules can be a dangerous mix, as this ride-hailing driver in Nairobi learned from experience. His story serves as a cautionary tale to lenders and borrowers in the gig economy.
Blog

Financial Services for Gig Workers: An Intersection of Needs in Kenya

Gig workers in Kenya cite savings, loans and medical insurance as top financial services they would like to access via gig platforms. While platforms across Africa increasingly offer credit and insurance, savings appears to be under-supplied.
Blog

Kenya’s Expansion of G2P Becomes Lifeline During COVID-19 Crisis

Kenya offers higher fees to providers that facilitate digital government-to-person payments in underserved areas. Today, this makes it easier to reach hundreds of thousands of low-income people with assistance during the COVID-19 crisis.
Blog

COVID-19 Exposes Risks and Opportunities in Kenya's Gig Economy

Gig workers in Kenya report major disruptions to business and depleted savings due to COVID-19 (coronavirus), while platforms signal eagerness to facilitate government-to-person payments or loans to hard-hit workers.
Blog

How Are Kenya’s Youth Experiencing the Gig Economy?

The gig economy is on the rise in Africa. What does this mean for youth? In Kenya, CGAP interviewed young people to get their perspectives.
Blog

How Do Kenyans Really Use M-PESA?

Transaction data shows mobile money agents are more like petrol stations than barber shops, with few customers showing loyalty to particular agents.
Blog

Youth in Agriculture: A New Generation Leverages Technology

Digital financial services can help young people see a future in agriculture.
Blog

How Regulators Can Foster More Responsible Digital Credit

Regulators can help ensure digital credit helps, rather than harms, poor customers by taking these steps.
Blog

It's Time to Slow Digital Credit's Growth in East Africa

New research from Kenya and Tanzania reveals that digital credit is often used for consumption purposes and that delinquency and default rates are high, suggesting funders of digital credit markets should prioritize consumer protection.
Blog

A Digital Platform to Manage Out-of-Pocket Health Care Expenses

The M-TIBA mobile health wallet combines savings, remittances and other digital financial services to help low-income customers cover health care expenses.
Blog

What Can Traditional Giving Teach Digital Fundraising Platforms?

What can today’s digital fundraising platforms learn from long-held traditions of giving? We spoke with givers in Kenya to find out.
Blog

Bringing Health Microinsurance to Kenyans via Mobile Phone

Bundling microinsurance with other mobile financial products is making health insurance more affordable and useful for low-income patients in Kenya.
Blog

East African Interoperability: Dispatches from the Home of M-Pesa

Kenyans can now send money between the country's two largest digital wallet services, Airtel and M-Pesa, the latest step toward interoperability in East Africa.
Blog

Kenya’s Rules on Mobile Money Price Transparency Are Paying Off

Kenya's pricing transparency rules have made customers more aware of the costs of using certain digital financial services, according to a new CGAP survey.
Blog

Kenya’s Digital Credit Revolution Five Years On

It's been five years since Kenya launched its first digital credit solution. A new CGAP survey shows that one in four Kenyans has taken a digital loan, mostly for working capital and day-to-day consumption.
Blog

A Digital Finance Prescription for Universal Health Coverage

Digital finance is just beginning to realize its potential in the health care sector. Take a look at some early examples of how digital financial services are contributing to the goal of universal health coverage.
Blog

Who Are Kenya’s Financially Excluded?

In Kenya, where nearly everyone knows about mobile money and a majority live within walking distance of an agent, why do nearly 2 in 10 adults lack access to formal financial services? And what can be done to reach them?