CGAP and Accenture LLP (Accenture) launched a pilot to help Peruvian authorities assess their consumer listening mechanisms and determine the necessary steps to design an integrated financial consumer protection platform.
Remittances channels are vital for the well-being of millions of low-income families in the ECA region. As international payment systems are disrupted, the integration of national payment systems have been filling some of the gap.
PAYGo financing is expanding beyond solar, creating the potential to improve the lives of low-income households through financial inclusion. The challenge will be to manage the accompanying consumer risks without killing innovation.
Lack of trust in formal financial service providers among MSEs (especially the smallest, poorest, and women-owned enterprises) is a looming concern. While technology offers hope, more needs to be done to gain the trust of customers at the last mile.
Digitizing microbusinesses and informal work can help low-income workers and businesses access more and cheaper financial services, but only if the data created by digitization can improve risk evaluation by lenders.
This year’s World Environment Day theme “Only One Earth” reminds us that this planet is humanity’s only home, with finite resources that we must safeguard. Here, we look not only at who pollutes, but who suffers the impact of climate change most.
Tailored financial services could help women platform workers mitigate some of the downsides of this growing source of livelihood and translate new opportunities into greater security for themselves and their families over the long-term
Platforms’ extensive data on their workers could support customized product design, and their digital rails could seamlessly deliver financial services. What opportunities might financial services embedded within platforms enable?
As platforms transform the nature of work in emerging markets, embedding financial services for workers into platforms is pertinent and could point to pathways for including the greater informal economy as well.
Mobile payments took hold over a decade ago, but Latin America didn't experience the traction seen elsewhere. Since then, two emerging business models for digital payments in Colombia and Haiti achieved particular success. What did they get right?
Gender norms create a financial system where women do not have the same access and opportunities as men. If funders want to go beyond closing the gender gap in access and build more equitable financial systems, they need to address them.
As big tech platforms enter the financial services space, they could potentially undermine competition in ways that set back financial inclusion. How can regulators preserve healthy competition and harness the potential of platform-based finance?
CGAP has identified dozens of consumer risks facing digital financial services users around the world, and emerging evidence suggests women are more at risk than men. Here are some ways to mitigate these risks for women.
COVID-19 has led millions of women to open accounts, spurred investments in digital infrastructure, and built momentum around women’s financial inclusion. By taking the right steps, we can push women’s financial inclusion further than ever before.